Privacy Policy

Jems Jewellery website is owned by Jems Jewellery, which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by Jems Jewellery, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the Jems Jewellery website. We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal Information We Collect

When you visit Jems Jewellery, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we collect the personal data you provide to us (including but not limited to Name, Shipping Address, Billing Address, Payment Information, Email, and Phone Number) during checkout or account registration to be able to fulfill and ship your orders.

Why Do We Process Your Data?

Our top priority is customer data security, and, as such, we process only minimal user data, only as much as it is absolutely necessary to maintain and secure the website, process transaction payments, and arrange for insured courier shipping. Information collected automatically is used to identify potential cases of abuse and establish statistical information regarding website usage to improve our store experience. You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to purchase items, receive our updates, or fill out a contact form, you may provide personal data to us, such as your email, name, telephone number, and address. Users who are uncertain about what information is mandatory are welcome to contact us via info@jemsjewellery.com.

Information Security

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data under our control. However, no data transmission over the Internet or wireless network can be 100% guaranteed.

Links to Third Parties

Our website utilizes trusted, secure third-party integration partners—such as our payment gateway (Razorpay) and premium fully insured courier partners—to securely process payments and fulfill deliveries. We encourage you to review the privacy policies of these providers at checkout.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a legal process or government request, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or secure our business operations.

Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@jemsjewellery.com.